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EAs: The Backbone of Operational Excellence
How world-class EAs become force multipliers (and how execs can enable them)
Hi! Welcome to another issue of Force Multipliers, your weekly briefing from Regina Gerbeaux, where Silicon Valley's behind-the-scenes operators get battle-tested frameworks for their toughest challenges, from putting out chaotic fires to managing strong personalities.
I still think about her sometimes.
At the beginning of 2023, there was an EA who single-handedly managed the acquisition of a 150-person team. I’ll call her Katie.
Katie wasn't asked to do it. She wasn't even supposed to do it. But when her CEO was drowning in the chaos of integrating two companies, she stepped up.
First, Katie built a killer Notion project that outlined exactly what was happening, on what timeline, and who was responsible for what. She mapped out cultural integration plans. She anticipated roadblocks before they happened and had solutions ready.
And even when things got tough in the eleventh hour, and the acquired company was being difficult - Katie had already predicted the issues, and whispered to her CEO suggestions on how to handle everything.
Here’s the thing - Katie not only handled the logistics perfectly, but she also deeply understood both key players in the negotiation. She knew her own CEO's thought process. She also knew the psychology of the founder whose company they were acquiring.
Katie’s masterful understanding of both IQ and EQ was paramount to the company’s success. I remain convinced that the acquisition wouldn't have gone through as smoothly without her. It might not have happened at all.
You might remember this story from the inaugural edition of Force Multipliers, The Operators Who Make the Machine Run. (Click below to read it if you missed it!)
I talk about this story a lot, because even though I was coaching the CEO, it was Katie who was the shining example that stood out to me.
She didn't give a damn about titles or whether acquisition management was "in her scope." She saw what needed to happen and made it happen.
But here's what bothers me: stories like this are everywhere, yet EAs remain the most undervalued role in most companies. They're seen as glorified schedulers instead of the strategic operators they actually are.
So today, I want to fix that. This playbook is for EAs who want to become true force multipliers AND for execs who are massively underutilizing their EAs.
The Playbook on Turning EAs into Force Multipliers
FOR EAs:
Part 1: How to Position Yourself Strategically 🥷
Stop thinking like an admin. Start thinking like an operator.
There is really only one difference between an EA who gets stuck at a low, dead-end salary doing calendar management, and one who earns $150k+ running strategic initiatives.
That difference is their mindset.
👉 Ask yourself: When your exec mentions a problem, do you just listen? Or do you come back with three potential solutions and a recommendation?
Do you need your exec to mention the problem, or have you predicted it ahead of time?
Are you the one showing up with the best read of any given situation, or is your exec still sharper than you?
Do you fear losing your job, or do you know your exec’s life would fall apart without you?
TIP: Make the shift 👇
Instead of: "Your 3pm got moved to 4pm"
Try: "I moved your 3pm to 4pm because it conflicted with the board prep you wanted to finish. I also noticed you have back-to-back meetings all week, so I blocked Friday afternoon for deep work…and put in a break so you can pee and have a snack."
Get ahead of problems, don't just react to them.
The EA in my story didn't wait for someone to assign her acquisition management. She saw the problem and solved it. That's operator thinking.
Here's your action plan:
Conduct an energy audit of your exec. What drains them? What gives them energy? Build your role around protecting their energy for high-value work.
Become the context-keeper. You sit in meetings, you read their emails, you know the politics. Use that context to anticipate what they need before they know they need it.
Own outcomes, not just tasks. Don't just book the investor dinner - make sure it advances the relationship
Part 2: How to Get Promoted 📈
Most EAs don't know there are actually two career paths.
PATH ONE: THE EA TRACK
Junior EA → Senior EA → Executive EA → Chief EA
You become more strategic but stay focused on executive support
You might support C-level execs vs VPs, handle more complex projects, manage other EAs, etc.
PATH TWO: THE EXEC TRACK
EA → Chief of Staff → VP Ops → COO
You transition from supporting one exec, to owning operational functions outright
Both paths can be lucrative. I know EAs earning $200k+ because they support multiple C-level execs at major companies. I also know former EAs who became COOs and love the role they do and the multiple hats they wear.
HOW TO GET PROMOTED 👇
Define what promotion means to YOU. More money? Different responsibilities? Clearer scope?
Document your impact. Keep a running list of problems you've solved, money you've saved, and chaos you've prevented.
Have the conversation. "I'd like to discuss my career development. Based on my contributions to [specific examples], I'm ready for more responsibility. What would that look like here?"
Part 3: How to Get a Raise 🤑
Most EAs are underpaid because they don't know their market value.
Do your homework:
Research EA salaries for your industry and company size
Factor in your scope - supporting a CEO is worth more than supporting a VP
Consider your impact, not just your title
The conversation script: "Based on my research, EAs with my scope and impact typically earn [range]. Given my contributions this year [specific examples], I'd like to discuss adjusting my compensation to [specific number]. What would need to happen to make that possible?"
Time this conversation with your wins, to motivate you to reach higher goals, be even more indispensable, and show up with the intention of collaborating with your exec to find something that makes you both happy.

Are you working harder than ever but feeling like you're not making the impact you're capable of?
You're not alone. Most leaders spend less than a fraction of their time in their Zone of Genius - the high-impact work that actually energizes them and moves the business.
Atlas Assistants changes that.
They don’t just match you with an Executive Assistant. You get a world-class partner, supported by proven systems and ongoing training designed to enhance your workflow.
The results speak for themselves: You shift from reactive to strategic.
From doing what’s urgent to focusing on what’s essential.
From managing everyone else’s agenda to leading from yours.
Ready to reclaim your time for what matters to you?
Click here to be matched with your Atlas EA!
FOR EXECS:
Part 4: How to Actually Leverage Your EA 🤔
👉 Most execs treat their EAs like expensive schedulers. This is expensive and stupid.
Here's what you're missing:
Your EA has something you don't: comprehensive context. They read your emails, sit in your meetings, know your priorities, and understand the interpersonal dynamics on your team.
Stop using them for:
Just calendar management
Basic administrative tasks anyone could do
One-off requests without context
Start using them for:
Project management for strategic initiatives
Stakeholder communication and relationship management
Problem anticipation and solution development
Cultural integration and team dynamics
How to scope their role properly:
Conduct an energy audit (as mentioned above). What work drains you that they could own?
Give them real responsibility. Like acquisition management. Or board meeting prep. Or conflict resolution between team members.
Include them in strategic conversations. They can't anticipate your needs if they don't understand your thinking.
Create advancement paths. If you want them to stay and grow, show them how.
Make sure they shadow you in as many things as possible, so they gain valuable context and insight. Choose your EA based on their IQ and EQ skills.
Part 5: Building the Partnership 🤝
The best EA-exec relationships feel telepathic. Here's how to get there:
For EAs:
Study how your exec makes decisions
Learn to communicate in their preferred style
Understand their long-term goals, not just their daily tasks
For Execs:
Share context, not just tasks
Give feedback on their strategic thinking, not just execution
Defend their authority when they're representing you
Weekly check-ins should sound like this:
"What's on your mind this week that I should know about?"
"Where do you see potential bottlenecks?"
"What would make next week feel like a win?"
The Bottom Line
Great EAs don't just manage calendars.
They manage chaos.
They don't just book meetings.
They orchestrate great outcomes.
If you're an EA reading this: stop undervaluing yourself. You're not "just" anything. You're an operator.
If you're an exec reading this: your EA could be your secret weapon. But only if you treat them like one.
By the way: the EA in my story above is no longer an EA. She's now a Chief of Staff at another unicorn startup, earning multiple six figures and running strategic initiatives.
That's what happens when you stop thinking like support staff and start thinking like the backbone of operational excellence.
Until next time,

And if you’re reading this - you're already ahead.
Because you know where to find the stuff that’s actually good. Like my templates and resources, and this newsletter.
Resources Mentioned 📌
The Operators Who Make the Machine Run | Coaching Founder
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Check out Coaching Founder for over a dozen free, downloadable Notion templates to use at your company, and tons of write-ups on how to level up your execs, your teams, and yourself.
About Regina Gerbeaux
![]() | Regina Gerbeaux was the first Chief of Staff to an executive coach who worked with Silicon Valley’s most successful entrepreneurs, including Brian Armstrong (Coinbase), Naval Ravikant (AngelList), Sam Altman (OpenAI / Y Combinator), and Alexandr Wang (Scale). |
Shortly after her role as Chief of Staff, then COO, she opened her own coaching practice, Coaching Founder, and has worked with outrageously talented operators on teams like Delphi AI, dYdX, Astronomer, Fanatics Live, and many more companies backed by funds like Sequoia and Andreessen Horowitz.
Her open-sourced write-ups on Operational Excellence and how to run a scaling company can be found here and her templates can be found here.
She lives in the Pacific Northwest with her husband, daughter, and Formosan Mountain Dog, and can be found frequenting 6:00AM Orangetheory classes or hiking trails nearby.


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