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- How to Scale Without Losing Your Soul
How to Scale Without Losing Your Soul
Maintaining values, clarity, and quality as the org grows past 100, 500, 1000+ people.
Hi! Welcome to another issue of Force Multipliers, your weekly briefing from Regina Gerbeaux, where Silicon Valley's behind-the-scenes operators get battle-tested frameworks for their toughest challenges, from putting out chaotic fires to managing strong personalities.
We’ve all seen it before: you work at a company that you were super excited to join in the beginning. But now that months have passed, you’re less excited. A few more months pass, and you find yourself thinking, “This isn’t what I signed up for. What the hell are we even building?”
You see the company’s CEO chasing shiny object after shiny object. Whatever is in the news that day is now the de facto company strategy for the foreseeable future.
Crypto? Yes, let’s launch a crypto initiative (even though the company had nothing to do with crypto in the first place.)
AI? Let’s retrofit our entire product to fit AI in so we don’t look like idiots to investors!
This is what happens when companies lose their soul during scaling. And it's not just about getting bigger - it's about getting distracted from what actually matters.
The worst part is, it usually starts out with the best intentions. Investors suggest new markets. Competitors launch shiny features. The tech press writes about trends you're not following. Suddenly, you're chasing everything except the thing that made you successful in the first place.
I've seen this play out countless times. Companies pivot into new industries or embrace new technologies because they want to seem relevant, then shut down two years later because they abandoned their core business. Startups that launch product after product without validating demand, burning out their teams while CEOs chase whatever subject is trending with their high-powered friends to seem impressive.
But I've also seen the opposite: companies that scale beautifully while staying true to their original vision.
Canva never wavered from "empowering everyone to design."
Figma stuck relentlessly to making design collaboration seamless, and rightfully earned its highly successful IPO.
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These companies didn't just grow - they grew with intention.
So how do you scale without losing what made you special in the first place?
The Playbook on Scaling Without Losing Your Soul
Step 1: Eliminate the noise and get back to basics
The first thing I have every CEO do is go analog and get away from the distractions. If Bill Gates had to do it frequently while running Microsoft, so do you.
Take time off the grid. Not a working vacation - actual time away from Slack, investor updates, and industry newsletters.
Then, grab a pen and paper (not your laptop) and write down:
Why you started this company in the first place, without thinking about what investors want to hear
Why you care about your customers and the problems that make their lives 10x more difficult
In one simple sentence, what your company does to solve that problem
The “one simple sentence” becomes your North Star. Everything your company does or doesn't do has to align with it.
Step 2: Run the brutal company audit
Once you have your north star written down, it's time to audit how well your current company actually reflects it.
Here's the test most CEOs fail: If I asked every employee to write down what they think your company's mission is, could they do it with reasonable accuracy?
Most founders think they're better at communicating their vision than they actually are. Your team likely doesn’t know the vision nearly as well as you think they do.
So actually do this exercise. Send a quick survey. Ask people to write one sentence about what the company does and why it matters.
The results will probably scare you.
Then ask yourself:
What initiatives are we wasting time on that aren't aligned with the North Star?
Why did I choose to do those things if I'm being totally honest? (Usually the answer involves FOMO, investor pressure, or competitor envy)
What initiatives ARE aligned with the North Star? Do we have 80% of our resources allocated here with only a small percentage dedicated to experiments? Should it be 100% if we’re pre-product-market fit with limited runway?
Step 3: Evaluate your talent density against your north star
This is the hardest part emotionally, but it's essential: not everyone who helped build your company is the right person to help scale it.
Talent density comes down to two things:
IQ: Technical skills needed to reach your north star (building, scaling, selling, distributing)
EQ: Personality and cultural fit for what the company needs to become
Your company values aren't abstract ideals - they're determined by your north star. If your north star requires a heavy-writing, async culture to move fast, everyone needs to be excellent at written communication. If it requires constant customer feedback loops, everyone needs to be comfortable with rapid iteration.
👉 Ask yourself: Who on the team represents the talent density and focus needed to reach the north star? Who doesn't?
The people who don't fit need to go. I know it's brutal, especially with early employees who helped you get here. But keeping the wrong people is unfair to them, to you, and to your mission.
Step 4: Translate the big vision into immediate next steps
Take your lofty, ambitious north star and scale it back to reality. What would need to be true in the next quarter or two to get meaningfully closer to that vision?
This isn't about creating a five-year strategic plan. It's about identifying the three to five things that absolutely must happen in the near term.
👉 Ask yourself: What 3-5 things need to be true in the next two quarters to reach the north star more readily?
If your north star is "making design accessible to everyone," maybe that means launching templates for small businesses, improving mobile editing, or building better collaboration features. Pick the ones that move the needle most.
Step 5: Get your leadership team excited about the vision
Schedule a leadership offsite focused entirely on who you are as a company and what you're building.
Not a strategy session about OKRs or quarterly planning. A vision session about why this company exists and why the work matters.
Get your leaders and culture carriers genuinely excited about the mission again. If they're not bought in, nobody else will be.
For more reading, check out Implementing Decisions from the Ground Up.
Step 6: Implement with discipline
Having a north star is worthless if you don't actually follow it. Every decision - from hiring to product features to partnership opportunities - gets measured against one question: Does this get us closer to our north star?
If the answer is no, don't do it. Even if it seems like a good idea. Even if your competitors are doing it. Even if investors are asking about it.
The companies that scale without losing their soul are ruthlessly disciplined about saying no to distractions.
What success actually looks like
When CEOs follow this playbook, these are the two things I see six to twelve months later:
Decisions get made quickly because everyone is aligned. People end up not fearing top-down calls from leadership, because they trust the direction. Growth targets get hit consistently.
Most importantly, there's clarity and excitement about where the company is headed. Employees can articulate with precision what the company does and why it matters. They refer their friends to come work there.
That's what scaling with your soul intact looks like.
Remember: growth without direction is just chaos with a bigger budget. The companies that truly win don't just get bigger - they get better at being themselves.
Until next time,

And if you’re reading this - you're already ahead.
Because you know where to find the stuff that’s actually good. Like my templates and resources, and this newsletter.
Resources Mentioned 📌
Templates + Tools for Operators | Coaching Founder
Written Resources & Playbooks | Coaching Founder
Implementing Decisions from the Ground Up | Force Multipliers
Layoffs Done Right | Force Multipliers
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About Regina Gerbeaux
![]() | Regina Gerbeaux was the first Chief of Staff to an executive coach who worked with Silicon Valley’s most successful entrepreneurs, including Brian Armstrong (Coinbase), Naval Ravikant (AngelList), Sam Altman (OpenAI / Y Combinator), and Alexandr Wang (Scale). |
Shortly after her role as Chief of Staff, then COO, she opened her own coaching practice, Coaching Founder, and has worked with outrageously talented operators on teams like Delphi AI, dYdX, Astronomer, Fanatics Live, and many more companies backed by funds like Sequoia and Andreessen Horowitz.
Her open-sourced write-ups on Operational Excellence and how to run a scaling company can be found here and her templates can be found here.
She lives in the Pacific Northwest with her partner Lucas and dog Leia, and can be found frequenting 6:00AM Orangetheory classes or hiking trails nearby.
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